In the event that no vehicle is available for your booking, we will arrange the next higher capacity vehicle at no additional cost, unless a specific vehicle type is requested. During peak seasons or hours, if there is a shortage of vehicles, we may provide a higher seating capacity vehicle at no extra charge.

Additionally, for your convenience, we offer additional pickups at a nominal fee of $10-$20, depending on the distance. We also apply a surcharge of $10 for services between 11:00 PM and 6:30 AM, known as the Midnight Surcharge.

Moreover, pickups in distant areas such as Jurong Island and Tuas incur an additional charge of SGD$10 to SGD$30. We also provide a grace waiting time of 15 minutes for one-way transfers and 60 minutes for Arrival pickups, after which a fee of SGD$15 is charged for every 15 minutes of waiting.

During Public Holidays or Peak Seasons, an additional surcharge of SGD$10 is applied. This ensures that we can maintain our high level of service during these busy periods.